1. Introduction
Welcome to Absolute Scuba Bali. Your privacy and trust are important to us. This policy explains how we collect, use, and protect your personal information when you use our website, book services, or stay with us.
By accessing our website or using our services, you agree to the terms outlined below.
PRIVACY POLICY
2. Information We Collect
We may collect the following types of personal information:
a. Booking & Contact Information
- Full name
- Email address
- Phone/WhatsApp number
- Nationality and address
b. Diving-Related Information
- Certification level and diving history
- Logbook details
- Medical declarations (where required for safety)
c. Payment Information
- Billing details
- Transaction records (payments are processed securely via third-party providers — we do not store full card details)
d. Website Usage Data
- IP address
- Browser type
- Pages visited (via cookies and analytics tools)
3. How We Use Your Information
- Process bookings and reservations
- Arrange diving, snorkeling, and tours
- Ensure your safety during activities
- Communicate with you about your booking
- Send newsletters, updates, and promotional offers (you may opt out at any time)
- Improve our services and website
- Meet legal and regulatory requirements
4. Legal Basis for Processing (GDPR)
For guests from the EU/UK, we process your data based on:
- Contractual necessity (to deliver your booking)
- Legal obligations (e.g. safety, insurance, local regulations)
- Legitimate interests (improving services)
- Consent (for marketing, including newsletters, where applicable)
5. Sharing Your Information
- Dive professionals and instructors (aligned with PADI standards)
- Boat operators and tour partners
- Payment providers
- Government authorities where required by Indonesian law We do not sell your personal data.
6. Data Retention
We retain your data only as long as necessary to:
- Fulfil your booking
- Comply with legal, tax, and safety requirements
- Maintain internal records
7. Your Rights
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent (where applicable)
To exercise these rights, contact us using the details below.
8. Cookies & Tracking
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyse website traffic
- Support marketing efforts
You can disable cookies through your browser settings.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data from:
- Loss
- Misuse
- Unauthorised access
10. Contact Information
PT. Absolute Scuba Indonesia Absolute Scuba Bali
Padang Bai, Bali, Indonesia
📧 Email: [email protected]
📱 WhatsApp: +6282144581655
☎ Landline: +62 36 34 2088
TERMS & CONDITIONS OF USE
11. Website Use
By accessing this website, you agree to:
- Use it for lawful purposes only
- Not misuse, copy, or distribute content without permission
- Not attempt to interfere with website functionality
All content (text, images, branding) is owned by Absolute Scuba Bali unless otherwise stated.
12. Bookings & Payments
- Bookings may require a deposit or full payment in advance
- Prices are subject to change without prior notice
- Payments can be made via approved methods (cash, card, or bank transfer)
- Cancellation and refund terms will be outlined at the time of booking
13. Diving & Activity Disclaimer
Scuba diving and ocean activities involve inherent risks.
By participating, you acknowledge that:
- You are medically fit to dive
- You hold the appropriate certification (or are supervised as a beginner)
- You follow all safety instructions provided by our team Absolute Scuba Bali and its staff are not liable for:
- Injuries, loss, or damages arising from participation
- Conditions beyond our control (weather, sea conditions, wildlife)
14. Third-Party Services
Some services (e.g. boats, tours, transport) are operated by third parties.
While we work with trusted partners, Absolute Scuba Bali is not responsible for:
- Delays
- Cancellations
- Incidents caused by third-party providers
15. Accuracy of Information
We aim to keep all website content accurate and up to date. However:
- Information may change without notice
- We do not guarantee completeness or accuracy at all times
16. Limitation of Liability
To the fullest extent permitted by law, Absolute Scuba Bali is not liable for:
- Indirect or consequential loss
- Loss of data, income, or enjoyment
- Website interruptions or errors
17. Changes to These Terms
We may update this policy from time to time.
The latest version will always be available on our website.
18. Governing Law
These terms are governed by the laws of the Republic of Indonesia. Any disputes will be subject to the jurisdiction of Indonesian courts.
19. Customer Support
Our team is always happy to assist you — whether you’re planning your trip, preparing for your dives, or already enjoying your stay with us.
If you have any questions at any stage, please feel free to contact us regarding:
- Booking enquiries
- Dive and activity questions
- Special requests or itinerary changes
- On-site assistance
We aim to respond as quickly as possible during operating hours.
📧 Email: [email protected]
📱 WhatsApp: +6282144581655
☎ Landline: +62 36 34 2088